Reprehendo (RH)
Service status and commitments
Version 1.2 · in force since 23/09/2026
What you can realistically expect from us. We prefer to write it down before it is needed.
1. Where we are today
- ·Reprehendo is in beta: used in real service, under continuous development.
- ·New features are tried on a separate environment before they reach customers.
- ·The in-app manual is updated with every change: if you read it there, the app does it.
2. Our commitments
- ·Automatic backup every night, with a copy downloadable at any time from the Backup page.
- ·Answer to reports within 1 working day; immediate handling for anything that stops service.
- ·No price change without notice; no hidden automatic renewal.
- ·At least 30 days' notice should the service ever close, with all the time needed to take your data away.
3. What we cannot promise
- ·100% guaranteed uptime: the service runs on third-party infrastructure and nobody can rule out a failure.
- ·Working without a connection: with no network the app stays read-only, actions are not recorded.
- ·Replacing a fiscal till: it is not one and does not aim to be.
4. How to report a problem
- ·Write to viglietronproject@gmail.com with the venue name, what you were doing and, if you can, a photo of the screen.
- ·Feedback forms inside the app go straight to whoever develops the product: what restaurateurs ask for decides what gets built first.